Job Description
Responsible for delivering excellent guest service to ensure a positive customer experience. This individual will provide a friendly and professional service to customers by answering questions, resolving issues, and responding to feedback. They will also be responsible for ensuring customer satisfaction and maximizing revenue opportunities.
Job Requirements
- Diploma or equivalent.
- Previous customer service experience.
- Excellent customer service, communication, and problem-solving skills.
- Ability to work in a fast-paced, high-pressure environment.
- Knowledge of basic computer applications.
- Ability to work flexible hours.
Job Responsibilities
- Greet and welcome customers in a friendly and professional manner.
- Answer customers’ questions and inquiries, providing accurate and up-to-date information.
- Process customer requests and transactions in a timely and efficient manner.
- Assist customers with problem resolution and handle customer complaints in a professional manner.
- Develop and maintain relationships with customers to ensure satisfaction.
- Monitor customer trends and feedback to identify areas of improvement.
- Suggest new products or services to customers.
- Maximize revenue opportunities by up-selling and cross-selling.
- Maintain a clean and orderly work area.
Apply & Join Our Team
We welcome you to apply and become a member of our team. Discover the many thrilling career opportunities we offer and join our dynamic team and be part of our team. Submit your application today!
