Opero Hotel FAQ | Opero Hotel Infomation | Opero Hotel Inquiries

We're located at the Southkey City, Johor Bahru and just opposite of The Mall, Midvalley Southkey. View in Google Map here.

Our standard check-in time is at 3 PM and check-out is at 12 PM. Early check-in or late check-out is subject to availability and may incur additional charges.

Yes, we offer complimentary Wi-Fi throughout the hotel for all our guests.

Yes, we offer complimentary multi-level on-site parking for our in-house guests. For guests dining at our restaurant or attending an event at our hotel, parking is available at a charge of RM5 per entry.

Yes, we have a restaurant on-site that serves a variety of local and international dishes.

Unfortunately, pets are not allowed in the hotel.

For the comfort of all our guests, we do not allow durian or mangosteen inside the hotel. We appreciate your understanding and cooperation with this policy.

All our rooms are equipped with a flat-screen TV, air conditioning, and a private bathroom. For a full list of amenities, please refer to the room description.

Yes, we offer room service for our guests. Please note that our room service is available daily from 12 noon to 10 PM.

We have a fitness center and a swimming pool available for our guests. Please note that we do not have a spa on our premises.

Our cancellation policy varies depending on the type of booking. Please refer to your reservation details for more information.

Yes, we offer a complimentary shuttle service for our in-house guests to and from The Mall, Midvalley Southkey. The first trip starts at 12 PM and the last trip is at 9 PM. Please contact our front desk to arrange this service.

We accept Visa, MasterCard, American Express, and cash. Unfortunately, we do not accept personal checks.

Yes, we have several rooms specially designed for our guests with disabilities. These rooms feature wider doorways, support bars, and wheelchair accessibility.

Extra beds can be requested for our Deluxe King, Premier King, and Suite rooms, subject to availability. The charge for an extra bed is RM180 nett, which includes breakfast for one (1) person.

Yes, we offer a variety of business services including printing and faxing. We also have meeting rooms available for booking. Please click here for more inquiry.

Smoking is not permitted in our guest rooms. We do have designated smoking areas elsewhere on the property. Please note that a RM500 cleaning fee will be imposed on individuals found smoking in non-designated areas, including guest rooms.

To book a room, you must be at least 18 years old and present a valid identification at check-in.

We take the safety and security of our guests very seriously. We have 24-hour security, CCTV in all public areas and key card access to rooms and elevators.

We do offer special packages and discounts throughout the year. Please check our website or contact our reservations team for the most current information.

We follow all local and national guidelines for COVID-19 safety. This includes enhanced cleaning protocols, mask mandates in public areas, social distancing measures, and hand sanitizing stations throughout the property.