Job Description
To supervise operations in assigned sections to deliver a high-quality guest experience consistently and profitably in accordance with established standards.
Job Requirements
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience in a front desk or guest services role, with at least 2-3 years of supervisory experience.
- Strong customer service and communication skills, both written and verbal.
- Excellent organizational and multitasking abilities.
- Proficiency in hotel management software and computer systems.
- Problem-solving skills and the ability to handle challenging situations with poise.
- Attention to detail and accuracy in maintaining guest records and financial transactions.
- Flexibility to work shifts, including weekends and holidays.
- Knowledge of local attractions and services to assist guests effectively.
- Professional appearance and demeanor.
Job Responsibilities
- Supervise and lead the front desk team, including training, scheduling, and performance management.
- Ensure that front desk operations run smoothly, efficiently, and according to the hotel's standards.
- Greet guests in a friendly and professional manner, addressing inquiries and resolving any issues promptly.
- Handle guest check-in and check-out processes, including registration, payment collection, and key distribution.
- Provide information about hotel facilities, services, and local attractions to guests.
- Manage reservations and room assignments, ensuring accuracy and adherence to special requests.
- Collaborate with housekeeping, maintenance, and other hotel departments to ensure seamless guest experiences.
- Handle guest complaints and concerns, finding appropriate solutions and escalating issues when necessary.
- Maintain accurate guest records, reservation logs, and financial reports.
- Assist with administrative tasks such as maintaining supply inventory, preparing reports, and managing billing and invoicing.
- Ensure compliance with hotel policies and procedures, as well as industry regulations.
- Stay updated on hotel promotions, packages, and events to effectively communicate them to guests.
- Participate in staff meetings, training sessions, and professional development opportunities.
Apply & Join Our Team
We welcome you to apply and become a member of our team. Discover the many thrilling career opportunities we offer and join our dynamic team and be part of our team. Submit your application today!
