Job Description
To supervise operations in assigned sections to deliver a high-quality guest experience consistently and profitably in accordance with established standards.
Job Requirements
- Bachelor's degree in a related field.
- 2+ years of experience in customer service or hospitality.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficient in Opera system.
- Working knowledge of customer service standards and regulations.
Job Responsibilities
- Ensure all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.
- Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
- Meets, greets, and escorts guests to the room in accordance with the hotel's standards and as assigned.
- Is the custodians of the guest history database, ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
Apply & Join Our Team
We welcome you to apply and become a member of our team. Discover the many thrilling career opportunities we offer and join our dynamic team and be part of our team. Submit your application today!
